Frequently Asked Questions

Translation time depends on the document type and language, but in most cases, we can deliver up to 3 pages within 24 hours (excluding weekends and holidays).

We work with a large network of experienced, certified translators who begin work on your documents as soon as your order is confirmed. This ensures quick turnarounds without compromising on quality.

We handle a wide variety of documents, including but not limited to:

• Birth & Marriage Certificates

• Passports & ID Translations

• Diplomas & Academic Transcripts

• Adoption & Divorce Documents

• Bank & Tax Statements

• Patents & Business Licenses

• Resumes, Manuals & Press Releases

• Driver’s Licenses and more

Our translations are handled by vetted professionals with multiple years of experience and we prioritize native speakers to ensure accuracy and cultural relevance. Strategically located across all time zones, our translators offer round-the-clock service, working directly for us to meet your needs efficiently.

For customers within the United States, we offer two primary shipping options through USPS (United States Postal Service):

Standard Shipping: This option allows your oder to be mailed within 2-3 days. It is a reliable and cost-effective choice for those who want their items promptly but are not in an immediate rush.

Overnight Shipping: For those needing their physical copies as quickly as possible, we offer an overnight shipping option. This ensures that your order is mailed the next day, assuming orders are placed within the specified cutoff time and are approved.

For our European (and a select few MENA countries) customers, we provide the following option:

Standard Shipping: This service ensures mailing within 2-3 days to most locations in Europe. It's an excellent option for customers looking for a swift and secure way to receive their physical copies without the need for overnight delivery.

For all other international countries in our shipping options, we provide:

USPS International: This service takes 6-8 days to most locations after being mailed. This is appropriate for customers who would like the best of translations to be reach their doorstep, wherever they are located internationally.

The availability of shipping options may vary based on the specific location and operational factors affecting delivery services.

All shipping times are approximate and may be subject to delays due to weather, service interruptions, or other unforeseen circumstances.

Shipping costs will vary depending on the option selected and the destination of the package. You can view the estimated shipping cost at checkout before completing your order.

Our USCIS acceptance guarantee offers a money-back assurance if your documents are not approved, including complimentary revisions to ensure approval.

Yes! We offer special discounted pricing for bulk orders. Contact us for a custom quote tailored to your needs.

Yes. If your translated document is not accepted by USCIS or any other official authority or university that requires certified translation, we offer a 100% refund.

Simply visit our order page, upload your document, and choose your payment method (Credit Card or PayPal). We’ll take care of the rest.